Your Slippers don't fit? We have Solutions!
You love your german slippers, clogs or sandals but they’re just not a good fit? No problem, our dedicated support staff will help you figure out the best solution.
For easy and hassle free returns, we offer a U.S. return address. Therefore, please do NOT send your order back to Germany, as it will automatically be sent back to you by the German customs.
If you need a new pair, you can order it from our website. If you use the "Double Deal" option, make sure to contact our customer service (support@german-slippers.com) before to receive the discount code. Please include your order number in the email.
Option 1
German Slippers Double Deal
Should your ordered pair not be a good fit, you can get a 50% discount off the regular price, on a new pair in the correct size. You are eligible to keep the not-fitting pair to resell or gift it to someone you know to make them happy. If choosing this option, please reach out to our customer support with detailed information on which exact item you‘d like to have instead. The new order might even be eligible for free shipping!! Only U.S. customers might be eligible for free shipping, others not.
Please note that the Double Deal can only be used once and can not be combined with other discounts or promotions.
Our Double Deal explained in 1 Minute:
Option 2
Return to US Return Address
We offer a local return address for our customers in the United States to where you can easily send your return to. You will have to bear the costs of the return shipment. In addition we charge a restocking fee of $7.49 for each returned pair. Please understand that this fee is relatively high as we have to restock the items to Germany. The restocking fee will be deducted from the refund automatically.
Customers from other countries please contact our service team! We will find the best solution for your return.
Please note:
Please note that we do not accept pairs with signs of wear and tear beyond those of a cautious fitting. The slippers must be returned in the undamaged manufacturer‘s box or package they arrived in. Please treat them carefully. If the original box is missing or excessively damaged, we will have to charge USD 5.00 for the necessary repacking.
Register your return within 30 days after receiving your order and tell us your preferred option, by sending an email to support@german-slippers.com or fill in the form below.